Shukranaa - 7-Day Return/Exchange Policy

At Shukranaa, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the return or exchange process as hassle-free as possible. Therefore, we are pleased to offer a 7-day return/exchange policy on all eligible products purchased from Shukranaa. Below are the details of our policy:

 

Eligibility:

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To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.
Certain products may be excluded from this policy, such as customized or personalized items, perishable goods, and clearance items. Please check the product description or contact us for clarification on eligibility.
 

Time Frame:

 

You have 7 calendar days from the date of delivery to initiate a return or exchange.

 

Refunds:

Your refunds will be processed once the return item reaches us and you should receive the refund within 3-5 business days.
 

Return/Exchange Process:

 

Contact our customer service team within the 7-day period to initiate the return or exchange process. You can reach us via email at support@shukranaa.in or by phone at +91 9818553998.
Provide your order number and details of the item(s) you wish to return or exchange.
Our customer service team will guide you through the next steps, which may include providing a return shipping label or arranging for the exchange of the product.
Once we receive the returned item(s) and verify their eligibility, we will process your refund or exchange accordingly.
 

Refund/Exchange Terms:

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Refunds will be issued to the original payment method used for the purchase.
Exchanges are subject to product availability. If the requested exchange item is unavailable, a refund will be processed instead.
Shipping costs (if applicable) are non-refundable, and the customer is responsible for return shipping fees unless the return is due to our error or a defective product.
 

Exceptions:

 

Items damaged or defective upon arrival: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund at no extra cost to you.
Manufacturer warranties: Some products may come with a manufacturer warranty. If you encounter any issues covered by the warranty after the 7-day return/exchange period, please refer to the manufacturer's warranty policy for assistance.
 

Contact Us:

 

If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer service team. We're here to help!

Email: support@shukranaa.in
Phone: +91 98118553998
Business Hours: Mon-Fri, 10:00-18:00
Thank you for choosing Shukranaa for your home improvement needs. We appreciate your trust and support!

Shukranaa
Sushant lok phase II, Haryana
www.shukranaa.in
3rd April 2024